Click on "Manually configure server settings or additional server types" and press Next. Click on "Microsoft Exchange, POP3, IMAP, or HTTP" and press Next (If creating new).Click on "New" ("Change" if the account already exists).Click on "Account Settings" (On the info section).Click Start and then type "Control Panel" and press enter on the keyboard.You would carry out the following steps within the "Control Panel". As a result, you need to ensure you " Manually Configure" the mailbox in Outlook - where the "Auto Configuration" will not work/complete. Note: As of August 2017, Microsoft updated the interface on Outlook 2016. Please see the following article for setup instructions for Outlook 2019: Please note that the Outlook App on phones/tablets is not supported and as such you will need to use the built-in email client or another application. Note the highlighted bits - you amend and set accordingly based on your details, email account and preferences. The following screen is also what should be listed on an already added email account. If it fails the password is likely incorrect or there is a typo in details entered. Provided you have entered the details correctly it should make a connection without issue. Ensure all tick boxes are set as shown.Enter the hostname as shown for Incoming and Outgoing server.Set the password for that email account.Amend to the email address you are setting up.The following screen will then look like this - amend: When you first add your email address to the add email account process, after a few clicks to setup it will end up on the following screen choose "IMAP/POP" from the list. There is a item called "Not IMAP" (top right) which you click then select "Switch off Cloud Sync" - you can then complete the setup process as per the below. You can do this on the screen where you supply the details for the connection. Note that on the newer versions of Outlook for Mac you will need to disable the "sync to cloud feature" for the email account when setting it up as otherwise it will not complete the setup. Note: Set TLS/STARTTLS as the encryption type and NOT SSL (where available). SMTP (Outgoing): 25 or 587 as an alternative.Please ensure, when using encryption, that you set the following ports:
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